Exchange/Return Policy

Unless otherwise stated (eg: underwear/jewellery) you may return any full price purchased item. Sale items are non returnable. Your satisfaction is our highest concern, so please take the time to familiarise yourself with the following conditions: You must indicate your intention to exchange / return within 7 days of the date of delivery (14 days for international orders) and return the item to us within 2 days of our email confirmation. All items must be in new & unused condition, items must have not been worn, altered or washed, and must have all original tags attached. Footwear returns and exchanges must include the original shoe box in its original condition. Damages to or omission of this box from your return/exchange may result in a fee or refusal of the return. All returned items must also be sent back to us with the  original receipt. On approval of your return you are free to choose a full refund, credit note or exchange of the item. If exchanging, postage for the new item will be free. The customer is responsible for paying return shipping. 

 

Please email shop@mcleanandpage.com and let us know if you are returning an item. 
NOTE: Shipping and handling and customs charges are non-refundable.  

 

 

How do I return an item?

 

Firstly email us info@mcleanandpage.com and let us know what you wish to return and why. We will then contact you with a Return Authorisation number. Once you have received this, securely pack and seal the return merchandise and include the receipt. Send back to us using a registered service to the address below. (We cannot accept responsibility for packages that we do not ship ourselves, make sure to keep receipt and tracking number). Please send the item back within 2 days of receiving Return Authorisation. Please send your return/exchange to: 

Mclean and Page,

Shop 3C, 11-27 Wentworth st,

Manly, NSW 2095,

Australia Email: shop@mcleanandpage.com 


 

When will my credit card be refunded?  

 

Once we receive your package, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional 3-5 days to process and post this transaction to your account. 


 

Can I return/exchange to the Mclean and Page Shop?


Yes you can return at our Manly shop:

Mclean and Page - Shop 3C, 11-27 Wentworth st, Manly, NSW 2095

Just give us a call or email us first.

 


Privacy Policy
We are is committed to protecting the privacy of our site visitors and customers. We fully appreciate and respect the importance of privacy on the Internet and will not share or sell your personal information with anyone. We may use your contact information to contact you about new products, features or special promotions. If you wish not to receive such communications, you may choose un-subscribe in our newsletter emails.
Collection of personal information
“Personal information” is basically information or an opinion that can identify you. 
The personal information we may ask for includes:
-– information that identifies you, such as your name, address and date of birth;
–- your delivery address;
–- your email address;
–- your telephone number; and
–- you debit/credit card details.
Use of personal information
We usually collect personal information from you so that we can provide you with the goods you want. We may also use personal information for other reasons, including:
–- updating you on our latest products, news and special offers (unless you tell us not to – which you can do at any time)
Access and correction of your personal information
If you wish to verify the details you have submitted to Mclean and Page, you may do so by contacting us via shop@mcleanandpage.com 
Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We encourage you to help us keep the personal information we hold about you accurate and up-to-date by updating your details immediately if you change your contact details (such as address, phone number, and email address).
What is your shipping policy? 
Orders received before 2pm Monday - Friday EST (Eastern Time) will be processed within 24hrs pending item availability and credit card verification. Orders placed after 2pm (EST) will begin processing the following business day (This excludes Saturday Sunday and Holidays). We do not offer Saturday delivery. We use Australia Post Express Post for all orders. You will be notified on dispatch of your order and sent a tracking number.

Domestic Shipping Methods and Costs. 
We charge $10 for all domestic orders. 
We have restricted shipping for certain items. We require the address it is being sent to, to be the same address as your billing address or address on paypal. If you would like it sent to another address (IE your work, a present for someone else) we require email confirmation.   
If your parcel has not been received within 4 working days please contact us at shop@mcleanandpage.com with your full name and order number so we can give you your tracking number. In most cases your parcel will be at your local post office waiting for you to pick it up.
Delivery time with Express Post is next day delivery in most areas, but may take up to 3 days.
Orders will not be posted until the payment has been cleared (this can take  1-3 working days in some cases). Please allow additional time if this is your case.
 
 
International Shipping Methods and Costs. 
International orders are shipped by AustraliaPost. 
Cost is a flat fee of AUD$30.00. We do not cover taxes or duty on international shipments which are levied once a shipment reaches your country. Customs policies vary widely from country to country therefore we cannot predict what they will be. Please contact your local customs office for further information. 
Refused Shipments
If you decide to refuse any shipments from mcleanandpage.com.au you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to mcleanandpage.com.au. This amount will be subtracted from your merchandise refund.  
Terms & Conditions 
1. In General

In these Terms of Service, "we", "us", "our" or "Mclean and Page" means Mclean and Page Shop, and mcleanandpage.com.au. 
Access to and use of this Website and the goods and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
2. Privacy Policy

Our privacy policy, which sets out how we will use your personal information, can be found at Privacy Policy. By using this Website, you consent to the collection, use and disclosure of your personal information as described in our Privacy Policy, and warrant that all data provided by you is accurate.
3. Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Mclean and Page will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
4. Intellectual Property, Software and Content 

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Mclean and Page or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Mclean and Page and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Mclean and Page Shop or its licensors. 
5. Registration
Where you register for any area of this Website, the following terms and conditions apply. 
You must provide us with true and accurate registration information. You must keep any user name and password allocated to you confidential, and we are entitled to assume that anyone using that user name and password is you.
 Mclean and Page Shop reserves the right to close accounts if you are seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts or disrupt any of our services in any way.
If you sign into any area of this Website or any other service that uses a single-sign on (e.g. Facebook Connect) on a public computer (e.g. at a university, public library etc,) and do not sign out, someone else who uses that computer after you may be able to access your Mclean and Page account(s). We therefore advise you to ensure you log out of all services when you have finished using a public computer. 
Where you access the Website using a mobile device (e.g. a phone or tablet) through a web browser or an app, depending on your settings you may stay signed on from that device. This means that someone else with access to your device may be able to access your Mclean and Page account(s). You should protect the device with a password, and if your device is lost or stolen, use remote wipe facilities (if available) to clear all personal information on your device, and change the password(s) for your Mclean and Page account(s).
6. Terms of Sale

By placing an order for any goods on our Website you are offering to purchase the goods on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. 
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Australia and subject to any delays resulting from postal delays or force major for which we will not be responsible. Please see our "Shipping Policy" for further information.
In order to contract with Mclean and Page  you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Mclean and Page retains the right to refuse any order made by you. 
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. 
The cost of foreign goods and services may fluctuate. All prices advertised are subject to such changes.
1. Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card. 
2. Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'. 
The issuer of your credit or debit card may charge currency conversion or other fees in relation to your order. You should check with the issuer of your credit or debit card for details of any such fees. 
Where you order goods to a value that exceeds the limit of a purchase in to a country, that must lawfully be payed customs duties or similar taxes are needed, including GST (customers outside of Australia) , including where you place multiple orders that are dispatched simultaneously and to your country at or around the same time, you may be liable for GST and not hold Mclean and Page liable for that cost.
3. Payment

Upon receiving your order we carry out a standard pre-authorisation check on your credit or debit card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation is cleared.
4. Gift Vouchers 

Gift vouchers are only valid for a limited time and the voucher must be used by the date
shown on the voucher – check your voucher to find out when to use it by.
  1. We do not except any responsibility for stolen or deleted gift vouchers.
  2. We’ll despatch your gift voucher either as soon as payment has been cleared or on your specified delivery date (if this is later). We can’t be responsible for any delays, no matter how they are caused.
  3. If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we can’t be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect. In addition, we can’t take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.
  4. From time to time, gift vouchers may get caught in pesky spam filters, and it’s up to the recipient to check these filters. We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.
  5. If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two).
4. Returns and Collections 
  1. Returning goods if they are faulty 
    Our goods may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You also may be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you think that there is a fault with the goods you have received, please let us know straight away by contacting us. Please include as many details as possible about the order and the problem with the goods. This must be done within 3 days of receiving the order.
  2. Returning goods if you change your mind or need a different size 
  3. In addition to your rights in relation to faulty goods, you can return goods within 3 days of delivery (except for sale items) of the order, for a refund of those goods or to exchange it for a different size or colour. If you want a refund, we will refund the monetary value of the goods returned to us, at the price you purchased them. For a change of size we will need to charge you an additional $12 for postage fees. 
Please note that in the interests of hygiene, goods marked with a next to the product name cannot be returned, unless they have remained in their original wrapping or are faulty.
If you change your mind about the goods (including the size or colour), the goods returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.
  4. Returns generally
    
This section applies to the return of all goods, regardless of whether they are faulty or you choose your mind or need a different size. 
You are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the goods or boxes. We are not responsible for any goods that are returned to us in error or get lost on the way.
We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to: 
Mclean and Page, Shop 3C, 11-27 Wentworth st, Manly, NSW 2095, Australia
5. Disclaimer of Liability 
  1. All express or implied guarantees, warranties, representations, or other terms and conditions relating to these Terms of Service or their subject matter, not contained in these Terms of Service, are excluded from these Terms of Service to the maximum extent permitted by law.
  2. Nothing in these Terms of Service excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation which cannot lawfully be excluded or limited. This may include the Australian Consumer Law which contains guarantees that protect the purchasers of goods and services in certain circumstances.
  3. In particular our goods may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You also may be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
  4. If any guarantee, warranty, term or condition is implied or imposed in relation to these Terms of Service under the Australian Consumer Law or any other applicable legislation and cannot be excluded (a “Non-Excludable Provision”), and Mclean and Page is able to limit the remedy for a breach of the Non-Excludable Provision, then the liability of Mclean and Page for breach of the Non-Excludable Provision is limited to  the following options:
  5. In the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods, or the payment of the cost of having the goods repaired.
6. Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
 You must not establish a link from any website that is not owned by you.
 This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
7. Disclaimer as to ownership of trade marks, images of personalities and third party copyright
 
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party goods, services and/or locations featured on this Website are in no way associated, linked or affiliated with Mclean and Page and you should not rely on the existence of such a connection. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the goods and services and is in no way an assertion that such goods or services are endorsed by or connected to Mclean and Page.
10. Indemnity

You agree to indemnify, defend and hold harmless Mclean and Page, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of these Terms of Service.
11. Variation

Mclean and Page shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
12. Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.
13. Complaints

We are happy to help you if a complaints arises. Please let us know if you have any complaints or comments, we will do our best to try to resolve disputes when they first arise. 
14. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Mclean and Page.
15. Entire Agreement 

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Mclean and Page.